National Partnership Manager

Role Overview

• Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
• Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
• Own the client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate
• developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Coach, develop and lead a team of National Partnership Executives, driving development and succession planning, while delivering value for the customer.
• Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Managing customer contract expectations and service level agreements / key performance indicators.
• Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
• Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

Requirements

• Account Management experience, being able to work with a high level of autonomy.
• Experience in managing and developing a team, ideally a field based team.
• Previous experience operating within cross-functional teams.
• The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised.
• Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required.
• A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.
• An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.

Benefits

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid day off every year to volunteer and support your community
• Ongoing training and development opportunities, allow you to reach your full potential