Provide support activities, including research, issue resolution, and support of training initiatives within Workday.
Conduct mass system updates, business process improvement, and employee records management.
Conducts complex audits and performs specialized reconciliations to ensure data integrity, accuracy, and compliance, on a regular basis.
Maintain documentation of existing processes and procedures to facilitate ongoing upkeep, continuous improvement, and compliance with regulatory requirements.
Troubleshoot existing reports and dashboards to solve issues as reported by end users related to access, design, configuration changes, and releases while ensuring security and data privacy standards.
Provide analysis of impacts to reporting based on new releases or updates to system functionality and recommend/apply changes in addition to reporting and dashboard-related testing for each release.
Supports the preparation of effective and high-quality presentations to communicate findings, insights, and recommendations related to HR data.
Maintain awareness of data security and comply with policies and procedures while partnering with internal customers to ensure data and security consistency across all reporting platforms.
Configure and maintain Workday HCM, Talent, Compensation, Performance, Time & Absence and Recruiting.
Serve as a technical subject matter expert across multiple Workday products.
Troubleshoot integration failures and maintain scalable, high-quality integration architecture.
Support system upgrades, configuration changes, release testing, and continuous improvement initiatives.
Support global data standardization through audits, data integrity monitoring, and reporting.
Translate business requirements into scalable technical solutions and functional designs.
Collaborate with HR, Benefits, Finance, IT, and external vendors on system initiatives and integration needs.
Communicate technical concepts clearly to nontechnical audiences.
Triage, diagnose, and resolve issues related to end-user activities, business process, and integration.
Troubleshoot integration failures and ensure scalable, high quality integration architecture.
Support ongoing system upgrades, configuration changes, release testing, and process improvements initiatives to ensure a high performing and compliant HRIS environment.
Requirements
Bachelor’s degree in Information Technology or a related field, or equivalent relevant training, education, or experience.
3 years of relevant experience in HRIS, HR technology, or a related systems support function, including 2 years of direct Workday experience.
Strong understanding of HR functions and processes.
Experience implementing or supporting Workday HCM.
Ability to create test scenarios for unit and end-to-end testing.
Strong data analysis and research skills.
Proficiency in Excel or similar applications.
Excellent analytical and problem-solving skills, with the ability to troubleshoot technical issues.
Strong oral and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Ability to work collaboratively in a team environment and effectively manage multiple priorities.
Benefits
Hybrid working, which means candidates must be onsite for 3 days a week and can work remotely post probation up to 2 days per week.