Identify Improvement Opportunities: Work closely with the Process Excellence Manager and Lead to scope and seek opportunities to enhance the performance of our Water Networks and Customer team by analysing performance trends.
Support Data-Driven Change: Share insights with the CI Lead to implement effective changes and support data analysis to provide actionable feedback to field teams.
Drive Performance Improvement: Attend Performance Hubs and assist field managers in driving performance improvements by identifying pain points and blockers.
Investigate and Resolve Issues: Conduct deep dives into customer complaints and low-scoring CSAT surveys to identify root causes and recommend solutions.
Mentor and Coach: Provide regular feedback, mentoring, and coaching across all levels within the Water Directorate.

Background in Water Operations and an analytical background
Strong investigative and analytical skills with proficiency in MS Excel
Excellent oral and written communication skills, with the ability to engage, influence, and connect with others
Ability to manage your own workload and work independently
Confidence to provide constructive feedback and drive continuous improvement.
A full, UK Driving Licence & access to a vehicle is essential for this role.

Process Excellence Analyst

Key skills