Key skills
AISaaSChange Management
About this role
Role Overview
- Lead the design and launch of a structured new hire orientation program for the Client Experience organization
- Build a product certification program spanning multiple lines
- Facilitate weekly practice calls for skill development
- Deliver hands-on systems and tooling training
- Drive AI tool adoption and simplicity in training pathways
- Track and report training effectiveness and skill gaps
- Build program scalability beyond the Client Experience team
Requirements
- Bachelor’s degree in Instructional Design, Organizational Development, Education, or a related field
- 3+ years of experience in learning & development, enablement, or instructional design — with a track record of both building and delivering programs
- Demonstrated ability to design certifications, assessments, or structured competency frameworks
- Experience working in a SaaS or technology environment
- Experience with LMS platforms or certification tooling
- Strong facilitation presence: confident running live practice sessions, coaching, and hands-on training
- Strong change management instincts: able to drive adoption and behavior change, not just publish content
- Ability to translate complex product/process knowledge into clear, learnable training that sticks
- Strong measurement mindset: track completion, competency, adoption, and impact (not just activity)
Benefits
- Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
- Flexible PTO, 11 company holidays, and generous parental and caregiver leave
- An immediately vested 401(k) with company contributions
- Wellness resources and professional development opportunities