Become a subject matter expert on Payter hardware and software, including cloud APIs, TCP/IP Socket connectivity, and physical installation options
Manage integration support tickets efficiently, providing detailed technical solutions via email, video calls, or chat
Guide new customers through introductory consultations and best-practice implementation workshops
Collaborate with clients during the development and testing phases to ensure successful certification before production deployment
Document all technical interactions accurately to ensure seamless team collaboration and follow-up
Identify and share opportunities for product and process improvements based on customer feedback to enhance the overall user experience
Provide technical expertise to Implementation Consultants and Project Managers on large-scale, complex projects

At least 2 years of experience in a similar integration role or 3–4 years in a multi-product technical support function
Working knowledge of HTTP, JSON/XML Restful APIs, and TCP/IP Sockets
Proficient with Postman and Swagger, and any software development experience is a major plus
Familiarity with industry protocols like OCPP/OCPI, MDB, or Executive
Diverse background across technical support, testing, documentation, and training
Proven problem-solving skills and a self-directed drive to learn how new technologies work
Socially adept with professional English fluency and a genuine customer-first mindset

Competitive salary and a discretionary bonus based on company performance
25 days of annual leave plus UK bank holidays
Dedicated monthly “well-being days” to support mental health and work-life balance
Attractive company pension plan
Fully remote working environment with a focus on flexibility
Opportunities for high-impact growth within an international scale-up in the payments industry
Occasional travel for team collaboration (valid passport required)

Integration Support Engineer

Key skills