Customer Service Specialist – Business Import
Chippenham, England, United Kingdom of Great Britain and Northern Ireland
Full Time
1 week ago
$26,500 - $30,500 GBP
No Sponsorship
Key skills
CommunicationAccount Management
About this role
Role Overview
- Gain skills and knowledge required for career development
- Participate in 16-week training program
- Collaborate with peer mentors
- Support customer queries and account management tasks
- Enrol on Good to Grow development framework
- Clear salary increase stages
Requirements
- Support smaller business customers
- Provide exceptional end-to-end service
- Handle average 10 calls a day
- Resolve billing issues for customers
- Promote digital services and smart meters
- Ability to build relationships
- Passion for quality customer service
- Flexibility in communication style
Benefits
- £500 work from home allowance
- £500 travel allowance
- £500 annual development allowance
- 5% annual bonus
- 25 days annual leave
- Additional days leave for long service
- Option to buy additional leave
- Ethical pension plan with Aviva, employer-matched contributions up to 7.5%