Project Business Analyst, HCD Researcher

Role Overview

• Sit shoulder-to-shoulder with product owners, stakeholders, and SMEs to dig out what they really need (not just what they first ask for).
• Translate messy, complicated business problems into crystal-clear user stories, acceptance criteria, and process flows that engineers actually want to read.
• Map out current-state processes and shine a light on the gaps, risks, and “wait, why do we still do it that way?” moments.
• Help shape the backlog and roadmap across multiple applications, keeping priorities straight when everything feels urgent.
• Make sure requirements line up with business goals, regulatory standards, and enterprise architecture (because surprise audits are nobody’s friend).
• Plan and run user research that actually changes things (interviews, contextual inquiry, journey mapping, usability testing, surveys, the works).
• Recruit, schedule, and coordinate sessions with a diverse user community of 500+ participants across programs.
• Turn mountains of qualitative and quantitative data into the kind of insights that get printed out and pinned to walls.
• Build personas, service blueprints, and experience maps that help everyone see the user clearly.
• Be the loudest voice in the room for users and accessibility — politely, but firmly — from kickoff through launch.
• Help project managers and product teams put together project charters, business cases, and communications that actually get read.
• Support change management, training, and adoption when new features ship. Because launching something is only half the job.
• Track and report on KPIs, research outcomes, and system usage trends so we can prove what’s working (and fix what isn’t).
• Facilitate workshops, design sessions, and stakeholder meetings without anyone falling asleep.

Requirements

• A bachelor’s degree in business or a related field.
• 2+ years as a Business Analyst, UX/HCD Researcher, or similar role juggling multiple projects or systems at once.
• A solid grip on requirements analysis, process modeling, and documentation. You know what “good” looks like.
• Real, hands-on experience running HCD research and usability testing (not just reading about it).
• The rare gift of explaining complicated ideas to both engineers and executives without losing either one.
• Comfort in Agile/Scrum land, where user stories, backlogs, and ceremonies are part of the daily rhythm.
• Sharp analytical and problem-solving instincts, plus the facilitation chops to keep a room moving.
• The ability to keep a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed).

Benefits

• Medical, dental, vision insurance (fully paid for employees)
• 15 days of paid leave
• 7 days of sick leave
• 2 days bereavement leave
• 11 paid Federal holidays
• Up to 40 hours for jury duty
• 401K with 4% employer contribution (and no vesting period)
• Up to 4 weeks of paid paternity and maternity leave
• Company provided laptop
• $5,000 per year for professional development
• $600 per year for technical supplies and equipment
• $2,000 referral bonus
• Life and disability insurance
• HSA and FSA
• Legal Shield and ID Shield Voluntary Benefits
• Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions.