Provide critical systems and business support on a global team
Play a critical role in providing a top-shelf service experience for our clients
Build and maintain collaborative global relationships with partners in technology and support organizations.
Requirements
A bachelor’s or master’s degree in computer science, Software engineering or related field
8+ years of hands-on experience with mainframe platforms.
Demonstrated support on a critical mainframe environment, using COBOL, DB2, CICS, JCL, MQ-Series, SQL, and VSAM files.
Experience in mainframe performance tuning and capacity planning, including ways to reduce I/Os, CPU Time, MSUs, and MIPs, using Strobe, iStrobe, and Platinum Detector.
Experience in navigating in an Oracle database environment for triage purposes.
File format and comparison using File-AID; version management using Endeavor; debugging and unit testing using Intertest and Abend-AID; and job scheduling using Control-M.
Ability to debug and reproduce issues in lower pre-production environments.
Ability to multi-task and stay organized in a dynamic work environment while meeting results.
Knowledge of ETL, Informatica, Java, Python, or other distributed languages is preferred.
Knowledge of cloud platforms (AWS, Azure, or GCP).
Experience with monitoring systems such as CloudWatch, Datadog/Splunk, ELK stack.
Knowledge of financial services or equity compensation would be a plus.
Ability to quickly learn new concepts and technologies to support day to day operations.
Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.
Analytical & detail orientated thought process with the ability to take methodical approach to activities such as problem resolution, designing and solutioning.
Demonstrated ability to articulate and explain complex problems or solutions to both technical and non-technical stakeholders.
Develops comprehensive documentation for multiple applications or subsystems.