Key skills
SalesforceCRMCommunication
About this role
Role Overview
- Handle member queries across multiple channels, including emails, telephone, and social media.
- Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
- Act as the voice of the customer by gathering feedback and sharing insights with your team.
- Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
- Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.
Requirements
- Fluency in both English and German, with strong written and verbal communication skills (a must).
- Genuinely care about offering the highest level of customer support.
- Previous experience with CRM tools, preferably Salesforce.
- Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
- A high level of empathy and a commitment to exceeding customer expectations.
- You actively seek out feedback to help yourself grow and improve.
- Love the dynamic of a team environment, but are just as comfortable working independently.
- You can remain positive when the going gets tough and when working under pressure.
- A dependable, organised, and dedicated team player.
- At least 1 year of real-life experience in a similar customer service role.
Benefits
- Remote first – work from anywhere in the UK.
- You will be required to attend a monthly in-person team meeting in London
- Flexible hours – 37.5 working hours per week.
- Saturday availability is required, and we’re open to different work patterns.
- Our core hours are Monday
- Friday, 9 am
- 5:30 pm
- Holidays – 25 days annual leave plus bank holidays
- Private medical insurance
- Salary sacrifice pension scheme
- Parental leave – enhanced maternity and paternity leave
- Bike subscription – £30 on Bike Club subscriptions
- Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good