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IT Support Technician at Interdependence | JobVerse
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IT Support Technician
Interdependence
Remote
Website
LinkedIn
IT Support Technician
United States
Full Time
1 day ago
No Visa Sponsorship
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Key skills
Communication
About this role
Role Overview
Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across a range of L1 technical issues
Serve as the primary helpdesk contact, delivering timely and effective support via phone, email, and messaging platforms
Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
Manage employee onboarding and offboarding processes, including account creation, license assignment, access provisioning, and equipment setup
Perform routine IT tasks such as password resets, email alias creation, user permissions, and basic system troubleshooting
Support device management, including configuration and maintenance of laptops and mobile devices
Assist with IT documentation, knowledge base development, and process improvements to enhance efficiency and user experience
Collaborate with internal teams and external IT vendors or managed service providers as needed
Maintain a high level of customer service, ensuring a positive and supportive experience for all employees
Identify opportunities to streamline IT workflows, improve systems, and enhance overall support operations
Requirements
5–7 years of experience in IT support, helpdesk operations, or a related technical support role
Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune
Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment
Excellent troubleshooting skills across common hardware, software, and connectivity issues
Strong verbal communication skills with the ability to explain technical concepts clearly to non-technical users
Patience and a customer-first mindset, with a willingness to provide hands-on support and guidance
Experience supporting a remote workforce
Strong organizational skills and ability to manage multiple requests simultaneously
Ability to work independently while staying highly responsive and collaborative
Comfortable working U.S. business hours.
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