Maintain a professional, helpful demeanor representing PURVIS as the first layer of support.
Take responsibility and ownership of assigned support tickets, telephone calls and emails.
Provide on-call support on a rotating basis, including telephone support after hours and on weekends.
Provide Tier1 troubleshooting for end user issues (customers and subcontractors).
Troubleshoot, upgrade, maintain system applications, including proprietary applications.
Provide oversight of maintenance on all related system peripherals (i.e., thermal printers, UPSs, terminal servers, relay cards, HDMI Extenders, Serial to Ethernet converters, etc.).
Assist in identifying issues and topics for knowledge base topics and documentation.
Test and diagnose to maintain test lab environment.
Support on-site customer testing and cutovers.
Maintain and test all remote VPN clients, (Example: Net Motion, Cisco Connect).
Provide other duties as identified and assigned.

2+ years of work-related experience in the field of IT Support, preferred.
Associate’s Degree or higher in Information Technology, Computer Science or related field.
Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience.
Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10. Must have working knowledge of standard network protocols. Candidate must demonstrate experience in system deployments.
Knowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues.
Hands-on experience with professional or commercial audio systems, including amplifiers, speakers, mixers, or digital signal processors.
Strong understanding of audio troubleshooting, such as diagnosing hums, ground loops, low-level audio, or communication issues between control and amplification systems.
Familiarity with audio wiring standards and best practices, including balanced/unbalanced signals, impedance matching, and installation of rack-mounted audio components.

comprehensive package of group benefit programs with enrollment options intended to offer flexibility – in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality.

Support Technician

Key skills