Operations Specialist

Role Overview

• Execute notary scheduling assignments — matching notaries to signings based on geography, availability, and customer requirements.
• Manage order updates, customer inquiries, and issue resolution via Snapdocs' platform and support tools.
• Proactively communicate with lenders, title companies, and notaries to ensure each signing is completed successfully.
• Resolve common operational issues within established escalation guidelines.
• Meet individual SLA, quality, and productivity targets consistently.
• Support shift leads and managers with reporting and special projects.
• Contribute to team knowledge through documentation and peer support.

Requirements

• 1–3 years in operations, scheduling, or customer support.
• Strong organizational skills and attention to detail in a high-volume context.
• Professional communication — written and verbal — with users across the mortgage ecosystem.
• Comfort with Zendesk, Google Workspace, and platform-based workflow tools.
• Reliable, consistent, and quality-focused.
• Experience in mortgage, title, or notary operations a strong advantage.

Benefits

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life and Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being