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Operations Specialist at Snapdocs | JobVerse
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Operations Specialist
Snapdocs
Remote
Website
LinkedIn
Operations Specialist
United States
Full Time
4 hours ago
$22 - $25 USD
Visa Sponsor
Apply Now
Key skills
Communication
About this role
Role Overview
Execute notary scheduling assignments — matching notaries to signings based on geography, availability, and customer requirements.
Manage order updates, customer inquiries, and issue resolution via Snapdocs' platform and support tools.
Proactively communicate with lenders, title companies, and notaries to ensure each signing is completed successfully.
Resolve common operational issues within established escalation guidelines.
Meet individual SLA, quality, and productivity targets consistently.
Support shift leads and managers with reporting and special projects.
Contribute to team knowledge through documentation and peer support.
Requirements
1–3 years in operations, scheduling, or customer support.
Strong organizational skills and attention to detail in a high-volume context.
Professional communication — written and verbal — with users across the mortgage ecosystem.
Comfort with Zendesk, Google Workspace, and platform-based workflow tools.
Reliable, consistent, and quality-focused.
Experience in mortgage, title, or notary operations a strong advantage.
Benefits
Excellent medical, dental, and vision coverage
401(k) with up to 4% company match
16 weeks of paid parental leave
Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
Summer & Winter Break (~1-week each) + 9 Holidays per year
Healthcare and Dependent Care FSA
HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
$15K Family Building Benefit (lifetime limit)
Life and Disability Insurance
$1,500 Annual Lifestyle Stipend to support your well-being
Apply Now
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