About this role

Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

4–7 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently while driving measurable impact
Experience navigating complex, cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Customer Success Advisor, AEC

Key skills