Key skills
SaaSSalesforceCRM
About this role
Role Overview
- Responding promptly and effectively to customer emails via designated support channels
- Managing the timely distribution of renewal reminders to customers
- Deploying targeted email campaigns aimed at customer engagement, retention, and expansion
- Maintaining accurate and current customer records and interactions within the CRM system
- Identifying and escalating complex issues or customer concerns to appropriate internal teams when necessary
Requirements
- Graduation from a university or college program
- Education with a Life Science focus is preferred
- 1-2 years of experience in a customer service, support, or other customer-facing role
- Familiarity with or experience working within the SaaS industry
- Experience helping users troubleshoot technical problems, such as login issues or basic software navigation
- Hands-on experience using Salesforce or a comparable CRM system.
Benefits
- Three weeks paid vacation + paid statutory holidays
- Upgrade your home office setup with our remote or hybrid stipend
- Join us for our annual all-company retreat (past destinations include Bermuda, Iceland, Costa Rica, Portugal and Spain)!
- Earn additional paid vacation days with continued learning ($1000 annual stipend for courses and classes)
- Take part in our Employee Giving Program (you choose the causes and the company provides the funds)
- Basic and extended health and dental benefits
- Paid and topped-up maternal and parental leave