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Customer Success Specialist at Zymewire | JobVerse
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Customer Success Specialist
Zymewire
Website
LinkedIn
Customer Success Specialist
Canada
Full Time
7 hours ago
$65,000 - $80,000 CAD
No Sponsorship
Apply Now
Key skills
SaaS
Salesforce
CRM
About this role
Role Overview
Responding promptly and effectively to customer emails via designated support channels
Managing the timely distribution of renewal reminders to customers
Deploying targeted email campaigns aimed at customer engagement, retention, and expansion
Maintaining accurate and current customer records and interactions within the CRM system
Identifying and escalating complex issues or customer concerns to appropriate internal teams when necessary
Requirements
Graduation from a university or college program
Education with a Life Science focus is preferred
1-2 years of experience in a customer service, support, or other customer-facing role
Familiarity with or experience working within the SaaS industry
Experience helping users troubleshoot technical problems, such as login issues or basic software navigation
Hands-on experience using Salesforce or a comparable CRM system.
Benefits
Three weeks paid vacation + paid statutory holidays
Upgrade your home office setup with our remote or hybrid stipend
Join us for our annual all-company retreat (past destinations include Bermuda, Iceland, Costa Rica, Portugal and Spain)!
Earn additional paid vacation days with continued learning ($1000 annual stipend for courses and classes)
Take part in our Employee Giving Program (you choose the causes and the company provides the funds)
Basic and extended health and dental benefits
Paid and topped-up maternal and parental leave
Apply Now
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