Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly.
Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions.
Hands-on configuration of the module, including setup, data triage, and customization.
Understand data dependencies and help resolve data issues.
Develop expertise in how the module fits within the broader SchooLinks product ecosystem.
Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption.
Work with Customer Success to collaborate on customer interaction, escalation, and timelines.
Continuously define and document problems and challenges faced by our partners.
Assist the Product team with quality assurance and improvement of the product.

2+ years experience as an implementation specialist or similar role in a B2B SaaS company.
Strong project management skills (understand task dependencies/sequence and management of tasks).
Experience managing multiple clients simultaneously.
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed.
Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables.
Strong technical understanding
Ability to understand the logic and how platform data connections work.
Ability to work with data feeds, including reviewing data files, identifying problems.
Confident presenting to district stakeholders and motivating them to complete tasks.
Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
Preferred, not required
experience with scripting (Python, etc.) and JSON data.
Positive attitude
you can stay optimistic in high stress situations.

Technical Solutions Manager

Key skills