Global Technical Support Informatics Applications Engineer

Beckman Coulter Life Sciences, part of Danaher Corporation, focuses on innovating for life sciences, diagnostics, and biotechnology. The Global Technical Support Informatics Applications Engineer is responsible for providing remote and on-site system support, addressing complex technical problems, and ensuring a positive customer experience through technical leadership and collaboration.

Responsibilities:

• Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America
• Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources
• Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions
• Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience
• Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams

Requirements:

• Bachelor's Degree with 3+ years' supporting laboratory middleware
• Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)
• Strong computer networking and/or LIS implementation/development experience
• Ability to travel up to 25% - 75% travel, overnight, within North America (based on the need of the position) at times on short notice, working from a home-based office with occasional after hours on call responsibilities
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements
• Diagnostics Laboratory Informatics and Automation applications experience
• Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements