Home
Jobs
Saved
Resumes
Customer Experience Agent, Portuguese at Vintage Cash Cow | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Customer Experience Agent, Portuguese
Vintage Cash Cow
Website
LinkedIn
Customer Experience Agent, Portuguese
United Kingdom
Full Time
4 days ago
No Sponsorship
Apply Now
Key skills
CRM
Communication
Sales
About this role
Role Overview
As a Customer Experience Agent
Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels.
Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
Manage customer conversations with professionalism, speed, and empathy.
Resolve queries and complaints fairly and consistently, meeting quality standards.
Support customers during the buying process, explaining next steps and overcoming objections.
Build trust through accurate, timely, and clear communication.
Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Suggest ways to improve processes, training, and workflows.
Requirements
Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution (desirable).
Ability to adapt quickly in a fast-growing scale-up environment (desirable).
Experience working in businesses with operational warehouses or physical products (desirable).
Apply Now
Home
Jobs
Saved
Resumes