Senior Digital Strategist, Account Director

Role Overview

• Own a portfolio of client relationships, serving as the primary point of contact and strategic advisor for senior stakeholders.
• Build deep, lasting trust with clients by understanding their goals, pressures, and organizational dynamics — and showing up as a consistent, reliable partner.
• Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations.
• Guide clients toward confident decision-making, especially when the path forward is unclear or complex.
• Act as both a visual and verbal storyteller — communicating insights with clarity, empathy, and strategic depth.
• Contribute to new business efforts by leading pitch narratives, proposals, and strategic frameworks, and by building chemistry with prospective clients in presentations.
• Translate research — both your own and research provided by cross-disciplinary teams — into clear, actionable strategic deliverables, including digital strategy recommendations, roadmaps, personas, user journeys, value propositions, information architecture, and user experience direction.
• Direct discovery activities — including stakeholder interviews, competitive analysis, and opportunity assessments — and partner with researchers and strategists to ensure findings translate into clear strategic direction.
• Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities.
• Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction.
• Partner closely with designers, creatives, technologists, content strategists, and analysts to shape cohesive, integrated digital strategies.
• Lead teams through ambiguity by establishing direction, clarifying decisions, and maintaining momentum even when details continue to evolve.
• Stay ahead of emerging trends — especially in AI, digital transformation, and experience strategy — while bringing forward insights that elevate our work.

Requirements

• 7–10+ years of experience in digital strategy, client services, account management, consulting, or a related field; digital agency experience strongly preferred.
• Demonstrated ability to build and sustain senior client relationships in a services or consulting environment.
• Strong understanding of websites, UX design, IA, and product strategy.
• Familiarity with AI and emerging tools and the ability to speak credibly about their role in digital strategy.
• Outstanding strategic thinking with strong analytical and problem-solving skills.
• Exceptional storytelling, presentation, and communication abilities (visual and verbal).
• Ability to synthesize research and insights into actionable strategic direction.
• Comfortable working in ambiguous, fast-paced environments.
• Relationship-driven — you invest in people, not just projects.
• Naturally curious and energized by figuring things out.
• Collaborative and human-centered in your approach to solving problems.
• Confident under pressure and skilled at bringing teams together.
• Grounded, values-driven, and able to build trust quickly.
• Nice to Have: Experience developing brand positioning, value propositions, or messaging frameworks.
• Nice to Have: Experience facilitating workshops for brand, messaging, or creative development.
• Nice to Have: Experience managing or mentoring junior strategists or account team members.

Benefits

• Company-sponsored health, vision and dental insurance
• Pre-tax Flexible Spending Account (FSA)
• 4 weeks of PTO to start, 5 weeks at year 3
• Company-paid short-term and long-term disability
• Company-paid life and AD&D insurance
• 11 paid holidays
• Profit sharing and 401k with company match.
• New business referral bonus
• Professional development opportunities
• Flexible work schedule
• Pre-tax DC Metro SmartBenefits