Technical Delivery Manager

Role Overview

• End-to-End SDLC Ownership: Ultimately responsible for releasing a committed set of features to production on schedule without incident. This includes managing the complete lifecycle of technical delivery, ensuring seamless transitions through our defined phases: Ideation, Requirements, Design, Delivery, Testing, and Deployment.
• Requirements & Design Readiness: Partner with stakeholders (Customer Success, Product, Engineering, QA, Sales) to ensure requirements are locked, acceptance criteria are clearly defined, and testability is validated before technical design begins.
• Resource & Priority Enforcement: Actively monitor project health and dynamically negotiate/reallocate engineering and testing resources to ensure critical path items are prioritized and delivered on time.
• Delivery & Quality Assurance: Oversee the "Tech Delivery" phase, acting as the primary driver to keep engineering unblocked. Ensure rigorous adherence to testing, approval, and rejection protocols before any code moves forward.
• Release Management: Own the deployment pipeline. Coordinate the release to Beta environments, manage Customer Validation feedback loops, and authorize final deployments to Production.
• Reporting & Transparency: Provide executive-level reporting on velocity, bottlenecks, and resource utilization. Call out risks early and bring actionable solutions to leadership.
• Success Metrics: Track and manage key success metrics, including but not limited to:
• On-time delivery rate across releases
• Reduction in release defects or escaped defects
• % of committed scope delivered
• Improvement in engineering throughput or predictability

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent career experience.
• Certification: Project Management Professional (PMP) certification preferred.
• Experience:
• Minimum of 5 years of experience in project management, with at least 2 years in a technical project management role within a SaaS environment.
• Proven experience in managing multiple technical projects simultaneously.
• Demonstrated experience with Agile Scrum, including certification like CSM (Certified ScrumMaster) or equivalent, is highly desirable.
• Skills:
• Strong understanding of software development life cycles, particularly within SaaS products.
• Excellent organizational, leadership, and problem-solving skills.
• Proficient in project management tools like Clickup, Jira, Asana, or Microsoft Project.
• Exceptional communication abilities, both written and verbal, to interact with diverse teams and clients.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with cloud technologies and understanding of SaaS architecture.
• Familiarity with DevOps practices.

Tech Stack

• Cloud
• PMP
• SDLC