Leading end to end requirements definition, documentation, and validation for complex implementations
Developing and execute advanced data conversion strategies, including data analysis and issue resolution
Consulting with clients on plan administration best practices and system capabilities
Identifying optimization opportunities in plan setup, administrative processes, and delivery approach
Coordinating work across cross functional teams, vendors, and external partners
Leading internal, client, and vendor testing for complex functionality
Maintaining high quality requirements documentation aligned to implementation and ongoing needs
Resolving complex configuration and administrative issues through deep analysis
Leading effective handoff, knowledge transfer, and training to ongoing operations teams
Mentoring and support team members to improve quality, efficiency, and consulting capability

Advanced requirements analysis and documentation skills
analytical and problem solving abilities.
ability to consult with clients and influence solution decisions.
intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote.
project/documentation platforms such as Jira, SharePoint, Smartsheet, or similar
good written and verbal communication skills, including presentation and stakeholder communication.
proven time management and prioritization skills to consistently meet deadlines.
Travel occasionally up to 10%

Delivery Consultant II

Key skills