Serve as a senior advisor supporting identified Accredo Customer Communication capabilities, partnering with product owners and leaders to refine strategy, roadmap inputs, and success measures
Support definition and refinement of business problems, objectives, and success measures for assigned communication initiatives, providing expert guidance and recommendations.
Provide targeted coaching and mentoring to product owners or delivery partners as capacity allows and when aligned to assigned initiatives
Partner with cross‑functional teams to advance defined communication use cases through intake, prioritization, design refinement, readiness for delivery, and deployment / validation
Contribute artifacts such as communication strategy recommendations, journey insights, decision briefs, or readiness assessments to support delivery

5+ years of experience in customer communications strategy, digital engagement, or related healthcare/PBM roles
Demonstrated ability to provide senior‑level advisory input, recommendations, and decision support for communication or customer experience initiatives
Working knowledge of healthcare, PBM, or specialty pharmacy environments; Accredo Pharmacy familiarity strongly preferred
Strong written and verbal communication skills, with experience translating complex concepts into clear guidance and artifacts
Comfortable partnering with cross‑functional teams and operating effectively within a defined, part‑time capacity
Experience with common collaboration and planning tools (e.g., Jira, Confluence, PowerPoint, Excel)

Senior Communications Advisor

Key skills