Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers
Manage and monitor support interactions, serving as an internal advocate for strategic customers
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams
Meet regularly with clients, both remotely and on-site
Create and deliver executive customer presentations
Develop deep understanding of customer’s business and operational needs
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions

4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking
Knowledge of Linux
Ability to conduct professional conversations in Portuguese & Spanish, along with English

Technical Account Manager

Key skills