The purpose of this position is to primarily serve as main liaison between the client and CTM and potentially supervise Account Representatives.
Develop and nurture relationships with Clients through email, telephone and in-person communication and meetings.
Build strong partnership bonds with various levels within the Clients’ organization including senior and executive level management.
Produce, analyse, and present quarterly reviews to include recommendations to reduce/monitor expenses.
Responsible for developing a business plan including KPIs and measuring results.
Provide in-depth travel management reporting analysis including forecasting, trending, benchmarking, and recommendations for overall travel program effectiveness.
Provide management and cost accountability to Client.
Prepare and deliver various industry presentations to include senior-management level presentations.
Communicate client’s goals, issues and concerns to CTM.
Enhance client’s goal achievement and help resolve issues quickly.
Act as travel management consultant on behalf of client and staff and take an active role in vendor relationships.
Responsible for escalated issues, to ensure prompt resolution.
Attend industry seminars and webinars to enhance industry knowledge.
Responsible for client retention with existing accounts including RFIs and RFPs and final presentations.
Assure smooth assimilation with all relevant company operations.

High School Diploma or equivalent required.
College degree strongly preferred.
Minimum of 3 years’ industry experience in an account management role for corporate clients strongly preferred.
Knowledge, Skills, and Abilities to perform this job successfully.
Ability to read and interpret documents.
Strong customer service and communication skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrams form.
Proven ability to manage employees and work with industry suppliers to achieve maximum savings/negotiations for customers strongly preferred.
Must have an ability to build and maintain strong, effective relationships with customers and Travel and Transport associates including sales, operations, and Account Management.
Must be capable of effectively interpreting and using multiple information sources to develop customer specific and employee-specific tactical plans and options.
Must be proficient at Microsoft applications including Word, Excel and PowerPoint.

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match

Account Manager

Key skills