Provide technical recommendations that best suit the environment based on customer requirements
Support the transition from a break fix operating model to a customer solutions focused operating model
Drive continuous improvement of implementation methodology and service offerings
Actively support to implement service strategies to achieve customer loyalty
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners
Coordinate project resources and tasks, enabling team members to focus on customer deliverables
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments
Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems

1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
Network configuration and/or troubleshooting experience
Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

Technical Consultant – Patient Monitoring

Key skills