Lead and manage the operational activities for the Group Chief Data & AI Technology Office (CDATO)
Ensure effective delivery of support services, governance and operational strategy
Managing budget oversight and business case activity, partnering with finance and relevant teams
Leading vendor onboarding, governance and SLA management across all Group Data & AI vendor relationships
Owning change and communications activity for the Group CDATO function
Managing business-as-usual activities related to Data & AI governance
Producing high-quality reporting and executive-level materials, including presentations for senior forums, working closely with SMEs, Change and Communications teams
Maintaining the Group CDATO internal website and knowledge base, and collaborating with divisional change leads to consolidate change activity into a single, integrated view
Managing tooling and wider operational issues across CDATO, partnering with Group Platforms and other enabling teams as required

Proven experience running operations for a multi-location Data, Analytics or AI function within a complex organisation
Strong strategic judgement, with the ability to identify execution risk and proactively put mitigations in place
Confidence engaging at executive level, including preparing high-quality materials for Group Executive and senior governance forums
Exceptional stakeholder management, communication and influencing skills, with the ability to drive progress without formal authority
Credibility working with Divisional Heads of Data, IT, ETO and senior business leaders to align priorities, OKRs and outcomes across the organisation

Senior Data & AI Operations Manager

Key skills