Lead the development of a learning content strategy for a product or topic area
Collaborate with stakeholders to understand product direction and translate them into actionable and impactful content plans
Lead the learning design effort for applications and services for a specific topic area
Prepare realistic content plans collaboratively with other content creators, track activities against the project schedule, and suggest viable options when demand exceeds capacity
Design and implement scalable and flexible content that can be reused
Determine the 'right content to build' including delivery method and effort, based on competency requirements in alignment with stakeholder guidance
Develop curriculum for one or more applications and services while following instructional design best practices and department standards
Design and develop a variety of learning materials, including interactive tutorials/practical labs, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels
Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals
Conduct regular audits to identify and address content gaps or inconsistencies
Provide guidance to junior instructional designers, ensuring best practices are followed in learning experience design and development

Bachelor’s degree in instructional design, education, technical writing, or a related field and 5-8 years related experience
Alternatively, a bachelor’s degree in computer science or similar field in combination with relevant work experience in education or technical writing
Experience using instructional design principles and GenAI tools and resources
Knowledge of web application development, and cloud platform tooling
Basic understanding of HTML, XML, CSS and other web technologies
Ability to gather information from subject matter experts and learn by experimenting
Excellent written, verbal communication and collaboration skills with the ability to work across diverse teams
Strategic thinker with a creative and innovative approach to content development
Excellent organizational skills and ability to manage multiple tasks in a fast-paced, dynamic environment
Self-starter mentality with a passion for continuous learning and a proven ability to learn on the job and work independently with minimal instruction
Experience with agile methodologies for project or content development and familiarity with project management tools such as JIRA
Fluent in English.

Lead Instructional Designer

Key skills