Project Manager

Role Overview

• Managing all project tasks and activities through software go-live once the project is transitioned from sales.
• Coordinate with trainers to provide go-live plans and expectations.
• Support customers post go-live to facilitate the transition to the Customer Success team.
• Maintains customer records by updating account information in CRM software.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Project task management through phone calls, emails, MS TEAMS sessions.
• Validating hardware for use with the software.
• Import data into customer sites.
• Facilitating and assisting Technical Operations and Client Services teams with integration activities.

Requirements

• Clinical / Healthcare IT experience or knowledge preferred
• Experience with training customers in a dynamic work environment
• Proven and methodical problem-solving abilities
• Ability to handle Tier I software support
• Strong skills in the use of the MS Office Suite (particularly Excel)
• General technical knowledge of PCs, Peripherals and Software
• Strong presentation skills
• Strong customer service skills
• A strong focus on quality
• Solid written and verbal communication
• The ability to work independently
• The ability to multi-task