Senior Account Director

Role Overview

• Responsible for the overview and successful running of all activity on allocated client accounts.
• Building and maintaining positive client relationships to encourage retention and successful increase of scope.
• Leading on crisis management, being solution focused in approach and escalating where necessary.
• Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
• Working closely with departments across the agency to develop and create the best work.
• Setting the strategy for individual accounts with the support of the internal strategy team.
• Reviewing this regularly to ensure we are staying true to the approved strategic direction.
• Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
• Line management of the team, supporting and leading them in their career development and respective roles.

Requirements

• A proven Senior Account Director or Account Director from a social-first or creative agency background.
• Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
• Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
• Inspiring team leader with a supportive, hands-on management style.
• Skilled at juggling multiple clients and allocating internal resources efficiently.
• Deep understanding of social platforms, trends, and cultural moments.
• Proactive, solutions-focused, and consistently willing to go above and beyond.

Benefits

• A benchmarked salary reflective of your experience and in line with our salary bandings.
• Hybrid working. We work 3 days in the office and 2 from home
• 25 days annual leave
• Two weeks work from anywhere
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
• Free breakfast, snacks and drinks in the office.
• Private Healthcare cover, Cycle to work scheme, Tech scheme + more
• Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
• Dog friendly office