Responsible for the overview and successful running of all activity on allocated client accounts.
Building and maintaining positive client relationships to encourage retention and successful increase of scope.
Leading on crisis management, being solution focused in approach and escalating where necessary.
Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
Working closely with departments across the agency to develop and create the best work.
Setting the strategy for individual accounts with the support of the internal strategy team.
Reviewing this regularly to ensure we are staying true to the approved strategic direction.
Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
Line management of the team, supporting and leading them in their career development and respective roles.
Requirements
A proven Senior Account Director or Account Director from a social-first or creative agency background.
Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
Inspiring team leader with a supportive, hands-on management style.
Skilled at juggling multiple clients and allocating internal resources efficiently.
Deep understanding of social platforms, trends, and cultural moments.
Proactive, solutions-focused, and consistently willing to go above and beyond.
Benefits
A benchmarked salary reflective of your experience and in line with our salary bandings.
Hybrid working. We work 3 days in the office and 2 from home
25 days annual leave
Two weeks work from anywhere
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
Free breakfast, snacks and drinks in the office.
Private Healthcare cover, Cycle to work scheme, Tech scheme + more
Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.