Develop, implement, and maintain Quality Systems Manuals (QSM) and Quality Control Manuals (QCM)
Ensure all operations meet applicable federal, state, and company safety and quality policies — consistently and without compromise
Establish and enforce quality assurance procedures that drive service compliance and operational integrity
Monitor Key Performance Indicators (KPIs) to identify performance gaps and lead continuous improvement initiatives
Champion a culture of quality across the SBU, acting as the primary resource for quality frameworks including ISO 9001
Design, build, and continuously refine training programs, onboarding frameworks, and Standard Operating Procedures (SOPs)
Conduct structured needs assessments using performance data, quality audits, and direct observation to identify skill gaps and prioritize training investments
Deliver hands-on instruction, mentoring, and coaching to technicians and staff on quality processes, tools, and best practices
Track and measure training effectiveness through employee evaluations, post-training audits, and performance metrics
Build and sustain a high-performing team through structured development pathways and ongoing mentorship

Bachelor's degree in Quality Management, Engineering, Business Administration, or a related field — or equivalent professional experience
5+ years of relevant experience in a Quality Manager or related role
Proven experience managing quality systems in a field operations, industrial, or regulated environment
Strong working knowledge of quality frameworks, including ISO 9001 standards and compliance requirements
Demonstrated ability to develop and deliver effective training programs for technical or field-based workforces
Analytical mindset with experience interpreting KPIs, audit findings, and performance data to drive decision-making
Excellent communication and interpersonal skills — able to influence, coach, and lead across all levels of an organization

Collaborative, customer service environment
Clean, professional workspace
Stability of a company that has been delivering results for more than nine decades

Quality Manager

Key skills