Post-Treatment Billing Manager

Role Overview

• Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests
• Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly
• Review workflows and identify opportunities to reduce manual work and processing delays
• Transition insurance and patient payments from paper checks to electronic bank payments whenever possible
• Oversee the setup of electronic payment arrangements with payers that still send payments by mail
• Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments
• Handle escalated patient concerns with professionalism, empathy, and clear explanations
• Ensure refund requests are reviewed, approved, and issued accurately and timely
• Supervise and support direct report teams responsible for: Patient refunds, Payment posting, Charge entry, Medical record requests
• Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up
• Monitor performance metrics and implement process improvements to support timely reimbursement

Requirements

• Previous experience managing or supervising teams, preferably in a healthcare or medical billing environment
• Strong background in medical insurance, healthcare billing, or healthcare financial operations
• Solid understanding of the full healthcare revenue process, from insurance claims submission through final payment and patient billing
• Excellent de‑escalation and communication skills when working with upset or confused patients
• Ability to explain insurance payments, patient balances, and refunds in clear, simple language
• High level of attention to detail to ensure payments and claims are processed accurately
• Comfortable reviewing processes, identifying issues, and implementing improvements
• Ability to work across teams and lead through change