K-12 Customer Success Specialist

Role Overview

• Assist Services team in supporting K-12 district partners throughout the school year
• Help coordinate meetings, track customer goals, and maintain account documentation
• Respond to customer inquiries and ensure timely follow-up or escalation as needed
• Track tasks, timelines, and deliverables across customer success and benchmark services workflows
• Assist in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checks
• Support the customized assessment planning process by helping gather district checklists and assessment schedules
• Monitor assessment windows and help ensure districts are prepared for successful administration
• Assist with benchmark support and help troubleshoot basic benchmark issues
• Maintain internal systems, documentation, and trackers to ensure accurate and up-to-date information
• Support cross-functional coordination with Product, Content, and Services teams
• Identify and escalate risks or delays that could impact customer experience or assessment timelines
• Maintain documentation, templates, and standard operating procedures
• Assist in improving workflows and identifying opportunities for greater efficiency
• Provide general administrative and operational support to both Customer Success and Benchmark Services teams
• Assist in preparing summaries or materials for customer meetings and internal reviews
• Leverage collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to support workflows (e.g., customer communication, internal tracking, assessment management) and documentation

Requirements

• Bachelor’s degree or equivalent experience
• 1–3 years of experience in education, customer support, operations, or edtech
• Strong organizational skills and attention to detail
• Excellent communication and responsiveness
• Ability to manage multiple tasks and deadlines simultaneously
• Excellent written and verbal communication skills
• Collaborative team player
• Significant experience with Google Workspace