Manage and further develop a larger customer portfolio through scalable, digital measures (e.g., email campaigns, webinars, etc.)
Support the onboarding of new customers and ensure a successful start with the product
Analyze usage data and derive actions to increase engagement and satisfaction
Handle customer inquiries via ticketing systems and digital support channels
Maintain customer data and documentation in the CRM
Develop and implement automated customer success campaigns (e.g., lifecycle emails, reminders, training formats)
Collaborate with Product, Marketing and Sales to incorporate customer feedback
Identify risks and growth opportunities along the customer journey

Initial experience in customer-facing roles, support, sales, or customer success (e.g., internship or student working position)
Structured, independent and service-oriented working style
Strong communication skills and enjoyment in working with customers
Interest in SaaS products, digital tools and data-driven work
Analytical thinking and the ability to prioritize
Very good German and good English skills
Completed degree or equivalent qualification (e.g., business administration, psychology, communications, IT) — or relevant practical experience

Drive change: With our work we directly contribute to the health of our customers. Together with your motivated team you will make a meaningful contribution to making the workday of many employees healthier.
Health: We live our product — and YOUR health is a priority for us. With "active breaks", lunchtime yoga and an annual budget for health courses and equipment, we actively support you. Our office also features a small gym with showers that you can use at any time.
Work-life balance: With 30 vacation days, flexible working hours, home office and the option to work for up to 3 months from another EU country, you'll find the ideal balance between work and private life.
Location: If you prefer not to work from home, you'll find a cool office in central Berlin Mitte with views of Museum Island and lunchtime walks across Hackescher Markt or Monbijou Park with your friendly colleagues.
Deutschlandticket: We provide a subsidy for your commute via the Deutschlandticket.
Bike leasing: Stay mobile and environmentally friendly with a leased bike through machtfit.
Development: We support your personal growth through cross-team workshops and individual training opportunities.
Team spirit: Experience a strong, supportive team through regular events, joint trainings and everyday collaboration.

Junior Customer Success Manager

Key skills