As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
You’ll support both of our customer groups—tenants and landlords—helping to maintain high customer satisfaction and foster sustainable growth of our user base
Account Management: Manage a portfolio of accounts, ensure successful platform usage and drive product adoption
Lead pilot projects and work closely with key accounts to support their growth
Identify potential risks and collect feedback on feature requests, bug escalations, and UX/UI improvements
Onboarding: Assist with onboarding new clients, set up their accounts and portfolios
Demos & Training: Provide platform demonstrations and software training to clients
Operations: Handle special cases related to invoicing and payments, such as debt collection or refunds on the platform
Client Expansion: Review clients’ platform performance and help them achieve their goals; support up‑ and cross‑selling of features
Customer Support: Deliver exceptional support to both tenants and landlords to maintain high customer satisfaction
Respond to customer inquiries received via multiple channels (email, platform, phone, help center), assist with the user application and ensure timely, effective resolution of customer issues
Customer Service Automation: Help continuously develop our customer service processes to maintain high service quality even as the customer base grows rapidly

You are driven, enjoy working in a fast‑paced environment and quickly get up to speed with new tools and topics
You have a hands‑on mentality and measure success by customer satisfaction
You work accurately and efficiently
You are technically proficient, solution‑oriented and comfortable tackling complex problems
You enjoy working with customers, are helpful and open‑minded, and communicate appropriately for different audiences
You have practical experience in the online sector, ideally in customer service, sales or project management
You like working with data and applying insights to optimize operational KPIs
You hold a relevant bachelor’s degree, e.g. in business administration
Native German speaker with fluent English; French is a plus

Very exciting, entrepreneurial environment that you can help shape, with strong opportunities for rapid growth
Highly motivated, young team and a very flat hierarchy
Attractive workplace in Zurich‑Seefeld, just 100 metres from the lake
Flexibility in day‑to‑day working location
Option to work remotely
Career start in the proptech industry with the opportunity to establish your role in a fast‑growing company
Ongoing coaching from the founder and managers — your personal development matters to us

Part-Time Customer Success Manager – PropTech, B2B SaaS

Key skills