Assist with the order flow management for all eCommerce and Specialty accounts
Be the primary point of contact for assigned account requirements
Investigate and dispute customer-specific operational chargebacks
Manage the preselect waving process for all eCommerce & Specialty accounts
Follow up with customer orders and internal operations
Be the main point-of-contact on EDI onboarding of new customers
Proactively process and resolve EDI, order, and shipping issues
Oversee the EDI maintenance from the sales side
Maintain customer-specific item-level attributes within the ERP system and customer portals
Propose opportunities for operational improvements
Provide Operational reporting of daily eCommerce & Specialty account orders to the OPS team
Provide internal operational metrics to the manager on a weekly cadence
Execute inventory reservation and ensure inventory accuracy at the account level
Work with assigned accounts and sales reps, handling all logistical and EDI functions
Ensure shipments are on time and that all logistical requirements have been met
Maintain and communicate to the appropriate team members all assigned vendor guide requirements/agreements for each customer
Review product-level packaging and suggest changes regarding customer-specific packaging guidelines with the product development team
Perform other duties as assigned and work cross-functionally with others

College degree and/or a minimum of 2 years eComm and/or Specialty account operations experience is preferred.
Overall knowledge of EDI and the order process
Working knowledge of Wholesale/Retail Account Services
Superior interpersonal skills
Strong decision-making and ability to resolve customer service issues
Ability to identify issues, propose, and implement solutions
Ability to prioritize, organize, and clearly define objectives
Ability to execute a plan under time constraints
Attention to detail and a sense of urgency
Bilingual English/Spanish communication preferred
General knowledge of Microsoft Office, Excel, Word, and Email
Proficiency with key punch speed and accuracy
Clear communication, both written and in speech.

EDI & Sales Operations Specialist

Key skills