Responsible for the fulfillment and servicing of complex client transactions
Apply extensive knowledge of related RBC products and services
Take ownership to resolve issues related to the Credit Management and Recoveries function
Ensure a mindset of risk mitigation to minimize the bank’s losses by analyzing customers’ financial situation
Process payments and maintenance requests on Service Platform as requested
Apply professional communication skills to communicate with customers and obtain relevant information
Fulfill client needs at first point of contact with incoming work
Complete and process all assigned accounts adhering to the Credit Management and Recoveries process and guidelines
Contribute to the overall success of the team by sharing new ideas and best practices
Proactively recommend suggestions and solutions to improve efficiency
Consistently provide superior responsive service to client fax / e-mail / telephone requests

Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
Familiar with key referral sources
Experience with CACS, TS2, MSWord, MSExcel, SRF, OLBB, OLMS, CART and Outlook
Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment
Proven ability in supporting customers and service partners, and professional oral and written communication skills in English and French
Ability to accept, adapt and implement change in a fast paced environment
Ability to multitask efficiently, including navigating through various systems while on the phone with clients
Flexible to work 8am to 4pm, Monday to Friday

Bilingual National Operations Support Agent – CM&R

Key skills