An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem.
Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.
Individual contribution to project financials and time spent on job for assigned projects.
Contributes to Brand Performance new business opportunities to maintain and grow book of business.
Learning how to price and scope jobs and build a statement of work.
Starting to manage day to day and tactical communication for accounts.
Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
Working to design research and contributes to the process (survey design, sample, specs, to deliverables).
Responsible for delivering on client servicing values and driving client satisfaction.
Learning project tools, processes and is able to execute independently.
Contributes to critical and analytical thinking on accounts.
Loops in senior support when needed.
Provides active feedback to account teams.
Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK).
Generate positive energy and contributes to Brand Performance team culture.

1-2 years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem
solving
Natural curiosity, a can-do attitude, driven and willing to take initiative
Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO

Associate, Client Service

Key skills