Leading business operations development, transformation, and change initiatives in customer organizations.
Assessing current ways of working, identifying improvement opportunities and turning them into practical development roadmaps.
Designing and improving IT operating models, governance structures, business processes, and cross-functional ways of working.
Leading complex programs, projects, and multi-stream development initiatives.
Acting as a bridge between business and IT, translating business needs into practical technology, process, and operating model improvements.
Supporting customer leadership teams as a trusted advisor, sparring partner and hands-on change leader.
Taking interim leadership roles when needed, for example in business technology, operations, or transformation leadership.
Managing customer relationships and collaborating with Sales to identify growth opportunities.

Several years of experience in leading business operations development, transformation, change or program management initiatives.
Excellent stakeholder management and people leadership skills, with the ability to engage naturally with both executives and employees.
Strong ability to structure ambiguous situations, create clarity, and drive practical progress.
Experience in designing or improving operating models, governance, business processes, or cross-functional ways of working.
Willingness to work hands-on while translating business needs into practical IT, process, and operating model improvements.
Ability to adjust your approach according to the customer’s maturity, scale, and operating environment from hands-on execution to senior-level advisory and leadership.
Understanding of enterprise applications such as ERP, CRM, or HCM.
Experience with Copilot, ChatGPT, or other generative AI tools is essential.
Proficiency in PowerPoint and Excel.
Strong references and a proven ability to create customer value.
Fluency in both English and Finnish is required.

Challenging customer assignment opportunities, environments varying from large internationally operating companies to public organizations.
Opportunities for professional growth and development.
Great internal training selection – access to Sofigate Academy!
2,5 days of holiday accrual from the beginning of your employment.
Competitive salary and benefits package to support your well-being.
Take ownership of your work. Own your future.

Senior Operations Development Lead – IT, Senior IT Program Manager

Key skills