Customer Support Representative – Hotel Operations

Role Overview

• Respond promptly to guest inquiries via email and other communication channels
• Assist with remote guest check-ins and provide necessary instructions
• Monitor and manage overnight hotel operations
• Handle guest concerns and escalate issues when necessary
• Coordinate with internal teams to ensure seamless service delivery
• Maintain accurate records of guest interactions and transactions
• Be available for occasional video calls to assist guests in real time

Requirements

• At least 1–3 years of experience in customer service, virtual assistance, or hotel operation
• Strong written and verbal English communication skills
• Experience in hospitality or hotel operations is a plus
• Familiarity with tools such as PMS, booking platforms, or CRM systems is an advantage
• Highly organized with strong attention to detail
• Ability to work independently and handle night shift schedules