CB Talents AcademyRemote
Czech-Speaking Technical Support Agent
Greece
Full Time
5 hours ago
$1,300 EUR
No Sponsorship
Key skills
iOSMacOSCRMLeadership
About this role
Role Overview
- Provide essential customer and technical support to ensure a seamless experience for users.
- Handle approximately 20 inbound calls per day with a focus on quality and security.
- Diagnose and resolve technical issues across mobile devices, computers, and accounts.
- Utilize internal CRM tools to manage and document customer interactions.
- Maintain high levels of customer satisfaction while meeting quality standards.
Requirements
- Native or C1 proficiency in Czech
- English (B2) required for training and internal systems
- Previous experience in a tech support environment is required.
- Advanced PC knowledge and high typing accuracy (20+ WPM)
- Proficiency in MS Office
- Familiarity with MacOS and iOS is a significant advantage.
- Strong written and verbal skills, with the ability to handle B2B interactions if needed.
Tech Stack
- iOS
- MacOS
Benefits
- Full support package provided for those moving to Greece
- Career Growth: Clear progression paths from Tier 1 to Tier 2 and leadership roles.
- Stability: Regular mandatory up-trainings to keep your skills sharp and up-to-date.
- Supportive, stable workload within a global team environment.