Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
Run workshops and training sessions with customers during onboarding.
Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base.
Own the full expansion and renewal sales cycle across your book of business.
Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

2+ years of experience as a Customer Success Manager in SaaS.
Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders.
A self-starter and customer-first mindset with the ability to thrive in limited process environments.
Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
Strong communication skills for articulating observations and fostering collaboration across teams.
Proven ability to demo technical products and translate their value into tailored customer solutions.
A strong team player who values collaboration and collective success.
Bonus: Familiarity with AI/ML workflows or GenAI technologies.

AI Solutions Manager, SMB

Key skills