Technical Delivery Manager – Technical Engagement Manager

Role Overview

• Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability, and/or Pentest programs for new and existing customers.
• Lead and drive ongoing technical program execution through structured engagements, including kickoff meetings, walkthroughs, and both regular and ad hoc program reviews with customers and internal stakeholders.
• Act as a technical point of contact during program launches, ensuring smooth transitions and early success.
• Provide guidance on vulnerability triage, communication workflows, and integration best practices.
• Provide clear communication and practical support for ongoing pentest or bounty projects, ensuring on-time delivery.
• Collaborate closely with the Customer Experience Managers and sales teams to align technical delivery with customer expectations.
• Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials.
• Actively collaborate with other team members within the delivery teams to contribute to project success.
• Contribute to problem-solving discussions and proactively identify potential issues.
• Support continuous improvement of delivery processes to drive consistency, quality and scalability.
• Serve as the primary point of contact, providing proactive status updates and managing expectations with both internal and external stakeholders throughout the project lifecycle.
• Effectively manage program timelines and dependencies, proactively identifying and mitigating potential delays to ensure on-time delivery.

Requirements

• 2+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.
• Knowledge of pentest, bug-bounty and red-team methodologies.
• Strong problem solving skills and ability to manage multiple projects simultaneously
• Excellent written & verbal communication with customer facing mindset
• Ability to work collaboratively in a cross functional environment.
• Preferred experience: Experience creating documentation and policies to support the role (blogs, collateral, etc).
• Familiar with at least one scripting language (python, ruby, bash, etc) to a degree of proficiency that simple tools can be made to help automate tasks, workflow, etc.

Tech Stack

• Python
• Ruby

Benefits

• The national estimate for the current base range for the position is: $71,040
• $88,800.
• This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.