Answer inbound calls during business hours to schedule quotes and book jobs.
Own outbound calls on unconverted leads, calling and texting leads that didn't book.
Own daily scheduling and dispatch, ensuring that booked jobs are correctly staffed.
Manage accounts receivable with automated and manual follow up.
Complete onboarding paperwork, background checks, and system access for new hires before their first day on the job.
Submit and approve all team timesheets by payroll cutoff with zero missed hours or late submissions.
Track and renew all licenses, certificates of insurance, and compliance documents, initiating renewals at least 30 days before expiration.
Serve as the communication hub between the owner, GM, technicians, and customers.
Maintain accurate data entry across the CRM, job records, and financial documents.

Proven experience in an office manager, coordinator, or admin role within a home services business.
Strong written and verbal communication skills in English.
Confident using CRM platforms and scheduling tools.
High attention to detail in data entry, invoicing, and accounts receivable.
Disciplined about following checklists and SOPs.
Coachable and receptive to feedback.

Office Manager

Key skills