Product Manager, Partnerships – Marketplaces

Role Overview

• Partner with the Senior Product Manager to shape near-term priorities and translate Marketplaces & Partnerships strategy into a clearly sequenced execution plan, owning delivery for assigned product areas and partner workstreams
• Lead partner onboarding from discovery through launch: requirements definition, solution design, operational readiness, go-to-market coordination, and post-launch optimization
• Work with Engineering and partner technical teams to deliver scalable integrations (e.g., APIs, feeds, webhooks, and data exchange), including authentication, data quality, and observability
• Own the end-to-end partner experience across critical journeys such as catalog ingestion, pricing and promotions, inventory/availability, order routing, cancellations/returns, customer service handoffs, and settlement considerations in partnership with Finance
• Establish and maintain partner operating rhythms: status reporting, escalation paths, release planning, and shared success metrics
• Manage prioritization and trade-offs across multiple partners and internal stakeholders; proactively surface risks, dependencies, and resourcing needs in a fast-paced environment
• Define, monitor, and analyze KPIs (e.g., onboard time, catalog health, in-stock rate, order defect rate, cancellation/return rate, customer contact rate, and partner SLA adherence) to inform data-driven product decisions
• Drive continuous improvement via experimentation, playbooks, and automation that reduce manual effort and improve partner scale
• Use AI-assisted delivery (including coding agents) as a repeatable practice to accelerate PM and engineering throughput: generate first drafts (PRDs, user stories, acceptance criteria, release notes), validate outputs with data and SMEs, and define guardrails for privacy/security, partner data handling, and human-in-the-loop approvals for high-risk or customer-impacting changes
• Create clear documentation (PRDs, user stories, process flows) and communicate product decisions and trade-offs to business, technical, and external partner audiences

Requirements

• 4–6 years of experience in Product Management or a related role
• Experience building and scaling partner-facing products (e.g., onboarding workflows, developer experiences, APIs/feeds, SLAs) and working directly with external partners or vendors
• Background in ecommerce, marketplaces, platform, or partner/integration domains strongly preferred
• Exposure to loyalty, order fulfillment, or omnichannel/stores experience is a valuable advantage
• Familiarity with Agile delivery models and common collaboration tools (e.g., JIRA, Confluence, Slack, MS Teams)

Benefits

• Medical, dental, vision, life insurance
• Paid holidays
• 401K + matching
• Networking & career learning and development programs