Key skills
CRM
About this role
Role Overview
- Overhauling our existing customer communications, including our CRM, email, SMS, and in-app copy.
- Taking our messaging from functional and direct to value-additive and relationship-driven.
- Working closely with our Product, Design, Growth, and Customer Insights teams to understand how to build trust and engagement.
- Driving customer growth and building brand affinity through producing other creative organic content as scope expands.
Requirements
- 7+ years of experience in creative marketing with a focus on organic growth and a copy lean.
- Proven track record with organic channels like email, SMS, and social.
- Experience working with consumer brands.
- A portfolio showcasing both your writing and creative craft.
- Bachelor's Degree.
Benefits
- Health, dental, and vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits