Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows.
Provision, configure, and maintain laptops, desktops, peripherals, and core business software.
Assist with identity and access management tasks, including user permissions, MFA setup, and account troubleshooting.
Provide day-to-day IT support for hardware, software, networking, and user configuration issues.
Maintain device inventory, asset lifecycle records, and endpoint compliance processes.
Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures.
Assist with administration of collaboration, productivity, and endpoint management systems.
Support company-wide IT initiatives, rollouts, and process improvements as needed.

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
3+ years of experience in IT support, help desk, or internal IT operations roles.
Experience supporting employee onboarding, device provisioning, and user account administration.
Ability to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasks.
Familiarity with endpoint management, identity providers, and common SaaS business systems.
Strong troubleshooting skills across operating systems, hardware, software, and access issues.
Experience documenting support processes and maintaining IT asset or ticketing systems.
Strong communication and customer service skills, with the ability to support both technical and non-technical users.
Experience supporting hybrid or remote-first organizations.
Familiarity with MDM, SSO, MFA, and endpoint compliance tooling.
Experience supporting macOS, Windows, and Linux environments.
Exposure to security-minded IT practices such as least privilege access and device hardening.
Experience assisting with internal IT audits, asset controls, or policy rollouts.

Pay depends on experience, but we strive to be at the upper end of the salary range
Health care plan with 100% premium coverage, including medical, dental, and vision.
401k with 5% matching.
Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays).
Flexible hybrid or remote work arrangement.
Relocation assistance for qualifying employees.

IT Support Engineer

Key skills