Build and publish document templates using multiple low-code or no-code Content Management System (CMS) platforms
Write and edit questionnaire content to create clear, intuitive user experiences
Conduct research and user testing to improve the customer experience
Assess the viability of new product ideas and features to expand document offerings
Prepare clear and actionable feature requests for the Development team
Create and manage project plans, track progress, and make changes to the project scope when needed
Perform peer reviews to maintain consistency and quality across products
Collaborate with our Legal, Research, Design, Development, and QA departments to create powerful documents
Analyze product and sales performance to identify opportunities for improvements
Develop and apply best practices for building and optimizing web products
Requirements
Post-secondary education in Web Development (ex. DMIT), Writing, Communications, Business, Information Technology, Library or other relevant fields
Ability to learn, utilize, and troubleshoot various types of CMS platforms
Strong logical thinking skills, with the ability to apply structured reasoning within systems and tools (e.g., if/then logic)
Ability to identify opportunities, propose improvements, and suggest new ideas
Self-motivated with the ability to work both independently and as part of a team
Excellent written and verbal communication skills
Ability to identify and prioritize high-impact business objectives
Experience with coding or web design would be an asset
Understanding of conversion optimization, consumer psychology, and online marketing would be an asset
Benefits
Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account
Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
Three weeks paid vacation, plus bonus personal days
Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
Company share plan
Free catered lunches for the entire office
Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
Casual work environment
Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
Free and easily accessible parking
Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away