Key skills
CommunicationSales
About this role
Role Overview
- Build and publish document templates using multiple low-code or no-code Content Management System (CMS) platforms
- Write and edit questionnaire content to create clear, intuitive user experiences
- Conduct research and user testing to improve the customer experience
- Assess the viability of new product ideas and features to expand document offerings
- Prepare clear and actionable feature requests for the Development team
- Create and manage project plans, track progress, and make changes to the project scope when needed
- Perform peer reviews to maintain consistency and quality across products
- Collaborate with our Legal, Research, Design, Development, and QA departments to create powerful documents
- Analyze product and sales performance to identify opportunities for improvements
- Develop and apply best practices for building and optimizing web products
Requirements
- Post-secondary education in Web Development (ex. DMIT), Writing, Communications, Business, Information Technology, Library or other relevant fields
- Ability to learn, utilize, and troubleshoot various types of CMS platforms
- Strong logical thinking skills, with the ability to apply structured reasoning within systems and tools (e.g., if/then logic)
- Ability to identify opportunities, propose improvements, and suggest new ideas
- Self-motivated with the ability to work both independently and as part of a team
- Excellent written and verbal communication skills
- Ability to identify and prioritize high-impact business objectives
- Experience with coding or web design would be an asset
- Understanding of conversion optimization, consumer psychology, and online marketing would be an asset
Benefits
- Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account
- Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
- Three weeks paid vacation, plus bonus personal days
- Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
- Company share plan
- Free catered lunches for the entire office
- Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
- Casual work environment
- Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
- Free and easily accessible parking
- Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away