Processing Manager

Role Overview

• Manage all talent acquisition efforts and lead hiring teams to source, screen, interview, and present offers to qualified candidates
• Oversee all performance management for team members, including coaching conversations, formal coaching plans, and PIPs, ensuring proper alignment with People Ops and leadership before any formal action is initiated
• Cultivate and maintain a positive team culture; plan proactive employee engagement initiatives and solve conflict interfering with the work environment
• Train and onboard all new hires to ramp efficiently, and provide ongoing opportunities for learning and growth, acting as an advocate for every team member’s continued development
• Lead projects related to their team; thoroughly scope, create timelines and resource needs, organize meetings, delegate tasks, collaborate cross-functionally, and provide upward and downward communication related to project goals, updates, and roadblocks
• Manage the pipeline and workload for all team members, ensuring high performance across all team members
• Partner with and direct the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding, maintaining clear separation between Team Lead coaching responsibilities and manager-owned performance actions
• Own development, implementation, and changes to policies and procedures
• Connect company-wide goals with department-level action items on a quarterly basis and steering department and individual contributor goals
• Analyze data related to their area, produce valuable insights, and present to leadership
• Act as the main point of contact for escalations and team member questions, providing quality control and teachable opportunities across the team
• Conduct regular call listening audits to assess communication quality, condition request clarity, and homeowner experience, using findings to coach and develop individual processors

Requirements

• 4+ years of experience in loan processing
• 2+ years of experience managing a high-performing team
• Proven history of successfully managing projects from ideation to execution
• Ability to write effective policies and procedures
• Ability to manage performance, resolve conflict, and give feedback to underperforming team members
• Ability to manage change effectively through upward and downward communication
• Demonstrated leadership skills, including the ability to have constructive conversations, set and meet deadlines, proactively communicate challenges and changes within your department, and relay information to all levels of management on a regular cadence
• Ability to make data-driven decisions
• A team-first mentality with a genuine enthusiasm for fast-paced environments.

Benefits

• OneTeam Culture
• We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals.
• Generous Resources
• We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
• Premium Healthcare
• We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave
• We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.