Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
Carries out discovery conversations with customers to understand their needs and requirements for a new solution.
Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements.
Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities.
Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
Assists with scoping SOWs for customer implementations as needed.
Scopes, executes and manages customer pilots and POCs.
Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
Assists with marketing and demand generation events as necessary.

B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
Ability to command the attention in a room by delivering compelling presentations and demonstrations.
Good problem solving skills, including the ability to meet a business requirement with a technical solution.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
Knowledge of UCaaS, CCaaS software is a plus.
Knowledge in web / scripting technologies is a plus

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Senior Solutions Engineer – Healthcare & Life Sciences

Key skills