Understand the products inside and out and articulate our value proposition clearly.
Conduct system demos to potential clients.
Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone
Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off
Identify and prioritize high-intent opportunities to focus effort where it drives the most conversion impact
Understand the product offering deeply and clearly articulate value propositions to prospective customers
Conduct guided conversations and product walkthroughs where applicable to support decision-making
Continuously surface insights from customer interactions, including common objections, friction points, and gaps in the experience
Support continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn’t working
Maintain accurate tracking of customer interactions using CRM and communication tools

Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction

YOU HAVE…

1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations
Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
Comfort managing multiple conversations in a fast-paced, high-volume environment
Proactive follow-up habits with strong ownership and accountability
Ability to identify and prioritize high-intent opportunities
Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
Strong organizational skills and attention to detail
Ability to learn quickly and adapt in a structured but evolving environment

Senior Customer Sales Advocate

Key skills