Define and own the product strategy for Kraken’s debt prevention and recovery tools.
Translate client debt strategies, operational needs, and regulatory constraints into scalable product capabilities.
Set technical product principles for how Debt tools should be configured, extended, integrated, and adopted across clients.
Partner closely with Debt engineering teams to shape data models, APIs, events, workflows, and integration patterns.
Build tools that help clients reduce debt exposure before arrears escalate, including configurable prevention treatments, risk-based controls, early engagement triggers, and payment-method interventions.
Improve recovery tooling once debt becomes actionable, including collections orchestration, eligibility rules, treatment paths, communications, DCA handoff, recovery actions, and outcome capture.
Enable clients to configure Debt strategies safely and consistently without relying on bespoke engineering work.
Identify blockers that prevent clients from migrating from legacy or bespoke debt tooling onto Kraken-native Debt tools.
Reduce custom implementation through configurable tools, clear APIs, standard integration patterns, and reusable workflows.

A proven track record as a technical Product Manager owning complex platform, workflow, or operational products.
5+ years of product management experience in a tech, SaaS, fintech, utilities, financial operations, collections, risk, or enterprise platform environment.
Strong technical fluency, including APIs, event-driven systems, data models, workflow engines, integrations, configuration platforms, and distributed systems.
Experience working closely with engineering teams to shape technically complex product capabilities from discovery through delivery.
Strong understanding of debt prevention, collections, credit risk, billing, customer operations, or financial recovery workflows.
Ability to translate operational debt strategies into scalable product capabilities.
Strong prioritisation skills, especially when balancing client migration needs, platform scalability, technical debt, and long-term product strategy.
Excellent communication skills, with the ability to align engineers, product peers, delivery teams, and senior stakeholders around clear product direction.
Comfort operating in ambiguity and turning repeated bespoke client needs into reusable Kraken-native tools.
Experience in regulated utilities, collections, credit reporting, or international markets is a plus.
Experience using AI to improve product management workflows — such as discovery synthesis, requirements analysis, product analytics, experimentation, prototyping, or stakeholder communication — is a plus.

Senior Product Manager – Debt

Key skills